Condé Systems supports products it sells and we will attempt to support products that were sold by the former Conde Systems. In some cases, we may be unable to provide support for products that you may have purchased from the former Conde Systems.

NOTE - This page is under construction and we will be adding more help and answering more questions very soon.

If you need personalized support beyond what this page offers, please call our toll free line, during business hours, at 800-826-6332. We may ask you to confirm you are a Conde customer by checking to see if you have an active account. We may also need to confirm your purchase.

In some cases we may provide "remote" support by accessing your computer with your assistance and permission.

Where can I find Instructions?
The product detail pages will have an "Instructions" tab for most substrates. In some cases, these may be in the product description. If you need help with instructions, please use the "ask a question" feature on the product details page.
If you need instructions for a product not listed, please contact us and provide as much information about the product as possible. Please provide the product ID number if known.

Where can I find Templates?
You must have an approved account, and be logged in to your account to see templates. Almost all of our products that can be personalized will have a template download available.

I need help with my Sawgrass Printer.
Currently we are offering limited support for Sawgrass products. We are not currently selling Sawgrass printers and supplies. However, we are aware many Conde customers have purchased Sawgrass printers from the original Conde. We want to help you, so we have some information below that should be useful if you need support for your Sawgrass Printer.

• My printer stopped printing (Models SG400, SG800, SG500, SG100) Often this is due to an update where you may have been using the "Print Manager" utility and you need to download the new "Print Mate" utility. Sawgrass Download Link
  
  MAC - Get more help with this issue.
  PC (Windows) - Get more help with this issue.


• My printer is showing "Not Found" This can be one of several issues. If you are conected via a USB cable, try disconnecting the cable and reconnecting it, at the printer and the computer. Get more help with this issue.
  If you are connected via WIFI or Ethernet, you may need to confirm your IP address has not changed for the printer.


• I have Paper jams or Misfeeds This can be one of several issues. It could be paper that's not designed for your printer, or mechanical issues. Get more help with this issue.


• I have an Error Code Please visit the Sawgrass support page with explanations of errors codes. Get more help with this issue.


• I have some other issue with my Sawgrass or Ricoh (sublimation) Printer Please visit the Sawgrass support page. Get more help with this issue.